Satisfaction of Social Security Members Toward Service at 5th April Police Hospital

ຂຽນໂດຍ: ຈັນທີ ເນົາວະລາດ

ນຳພາໂດຍ: ຮສ.ປອ. ທອງວັນ ສິຣິວັນ

Abstract

The research on “Satisfaction of social security members to the service provided at April 5th Hospital”. The aims of study to evaluate the level of satisfaction of social security members to the service provided at the April 5th Hospital and compare the level of satisfaction of social security members to the service provided by the April 5th Hospital. Distinguishing according to individual factors; Using a sample group of 384 people; The metohds of study is a quantitative method; Using statistics by frequency, percentage, mean, standard deviation, t-test, F-test, LSD. Research results found that most of the social security members are male, 200 people accounting for 51.9 percent, aged between 36-45 years, 152 people accounting for 39.5 percent, 194 people with bachelor's education accounting for 50.4 percent, 153 people accounting for 39.7 percent. Social security members have a level of satisfaction with the service provided at April 5 Hospital. By the overview of 5 aspects, the average value is 4.30, classified as the most satisfied level; Among them, social security members have the highest level of satisfaction in terms of information received from the service. The average value is 4.39, classified as the most satisfied level; Followed by the service coordination, the rights and benefits of the insured, the attitude of the service provider. The average value is 4.36, 4.31, 4.30, respectively, in the most satisfactory level; Social security members have the lowest level of satisfaction in terms of ease of use of the service, with an average value of 4.14 at the level of very satisfied. Social security members of different genders have different levels of satisfaction with service delivery in three aspects: ease of using the service, information received from the service, rights and benefits of the insured; Different ages have different levels of satisfaction with service delivery in 2 aspects: the ease of using the service, the rights and benefits of the insured; Different levels of education have different levels of satisfaction with service delivery in 2 aspects: ease of use of the service, attitude of the service provider; Different classes have 2 different levels of satisfaction with the service: ease of use, information received from the service at a statistical significance level of 0.05.